Balanced Scorecard

The Balanced Scorecard is a management and measurement system that provides organizations a process through which their vision and strategy can be translated into action. Feedback is provided around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.

When fully deployed, the Balanced Scorecard transforms strategic planning from an academic exercise into a fully functional operating plan.

One of the key benefits of Balanced Scorecard is the focus it provides to both management and the employee base. With Balanced Scorecard, strategy is owned by all employees of the corporation. Corporate KPIs are widely communicated and visually displayed so that the mindset of the employee base is focused on achievement of the strategy.

FSR Human Capital Consulting will work with you to successfully implement a Balanced Scorecard system to achieve your strategic organizational objectives.

Change Management

Organizations change due to a number of factors such as Mergers & Acquisitions, restructuring, cost savings, competitive factors, and technological changes.

Change Management is about preparing the employees to cope with the challenges faced in making the transition to the new organizational structure, business processes, performance culture and shareholder expectations.

Change Management initiatives focus on addressing the inevitable resistance to change, both at the organizational and individual level. An effective Change Management initiative will identify existing resistance to change and actively work on overcoming the forces behind the resistance.

Change Management is the systematic approach to a change in the organization whereby all levels of the organization are working in concert to effect the change. The proactive response of the management in developing a strategic plan for Change Management is crucial to the success of any such initiative.

FSR Human Capital Consulting will guide your organization through its changes by offering you customized Change Management solutions for identifying, planning and implementing a major change that is suitable to your organizational culture.

We will partner with your organization to identify and implement strategies for a successful Change Management initiative.

Employee Assessment

An Employee Assessment mitigates your risks in recruitment, team building and employee placement and promotion while maximizing your organizational effectiveness.

Our Employee Assessments will provide you with information on recruitment and assignment suitability, your employee’s learning style, logic and reasoning abilities and leadership capabilities.

FSR Human Capital Consulting Approach

We work with you to design the right format of Assessment Centre for your organization based on the level of the individual to be assessed and your Competency Framework. To ensure good evaluation criteria, we will identify the Competencies necessary for the position and design the Centre towards capturing information on the individual’s proficiency in those competencies.

Types of Assessments Available:

Psychometric Analysis

FSR Human Capital Consulting offers a range of Psychometric Assessment tools. We work with our clients to identify the most appropriate tools for their needs. Psychometric tools may also be custom designed for specific requirements.

Group Exercises

Group exercises can include a practical exercise, problem solving, or a group discussion or debate. To evaluate the group effectively, we will provide Assessors to sit at different points around the room and observe how the individual works with others to achieve the desired result.

Presentations

Generally, when presentations are part of the assessment process, the candidate will be given a topic either in advance or on the day and will be told how long to present for. This can include presenting to other candidates in the group, or directly to the Assessors. This form of assessment tests your topic knowledge, ability to structure a presentation, how well a candidate defends and supports their argument of thought and to see how effectively they can communicate information to others.

In-Basket Simulations

In-basket simulations involve the candidate being given an in-basket full of company memos, telephone messages, reports and correspondence (in no particular order) as if you have gone on vacation and just returned back to the office after two weeks.
Time is an important factor here, as you are expected to work quickly through items that are of varying degrees of urgency and importance, making a decision on what action (if any) is required, as well as drafting responses where necessary. Your ability to plan and prioritize complex information in a brief period of time will be tested here. It also provides insight into how the candidate works with other departments and their own subordinates.

Case Study

Case study exercises may be completed in a group or individually. They typically involve review and analysis of a few pages of information and data, often related to the employer’s business, and require a written report or discussion.
At FSR Consulting, we recommend designing the case study to real life examples that have occurred at your organization. The case study therefore becomes more realistic and answers received more pertinent and valuable. Here, the candidate will be tested on their ability to analyze information and to think logically. It will as well provide us insight into their capabilities strategically and holistically.

Behavioural Interviewing

The best indicator of future performance is past performance. Behavioural interviewing will capture how the candidate has handled various issues in the past (e.g. employee issues, customer service issues). The questions are designed to test ability in each of the Competencies identified as key to the position. The client can choose the interviewing style -- from one-on-one interviews to panel interviewing.

360 Degree Feedback

360 Degree feedback is an effective and comprehensive method for employee evaluation and appraisal. 360 Degree feedback addresses key weakness that exists in the more traditional performance appraisal methods by including feedback from multiple sources, including peers, supervisors, and direct reports.

Final Report

After completing the analysis on each candidate, FSR Human Capital Consulting will compile an Assessment Report on each candidate summarizing their proficiency in each Competency, identify areas of concern, specify training and development requirements and make a recommendation on possible future assignments/positions for the candidate.

Employee Surveys

Organizations conduct Employee Surveys to gain an understanding of employee attitudes and engagement, teamwork, company culture, management performance, and communication.

Management needs the opinions of the work force to identify areas for improvement and conducting a survey provides management with the insight necessary to tweak the organization’s health towards improved productivity and employee satisfaction.

Employee Surveys allow the organization to:

• focus on areas for improvement and provide priorities for those areas
• establish a benchmark for organizational improvement and measure progress towards it
• establish a benchmark for organizational improvement and measure progress towards it
• change processes and practices that are redundant and ineffective within the organization
• engage employees in the process of running the business by encouraging their participation in the survey resulting in focused corporate initiatives

Success criteria

The key success factors associated with quality Employee Surveys are:

• focus on areas for improvement and provide priorities for those areas
• involving all staff in the process
• ensuring the questions asked are both comprehensive but understandable by the employee base
• communicating the purpose, handling and outcome of the survey
• ensuring senior management cooperation and support
• allowing confidentiality and anonymity to participants of the survey
• providing results and management feedback on the survey results in a timely manner
• provide action steps as a result of the survey to the employee base acting on the results

Areas to Survey

A typical employee survey should focus on employee satisfaction and engagement and provide insight into areas for improvement. Typical focus areas are as follows:

• Communication
• Corporate Culture
• Management Behaviour
• Career Development
• Training & Development
• Teamwork and interdepartmental relationships
• Compensation and Benefits
• Employee Commitment / Engagement

FSR Human Capital Consulting will work with your organization to identify the key areas to survey based on your business model, industry and age of your employees.
Our Employee Survey solutions are web-based and offer your organization and its employee base total confidentiality and anonymity.

Employee Branding

Employer Branding is rapidly becoming a central concept in Talent Management. With the global demand for top talent, organizations are faced with a greater competitive challenge in attracting and retaining their top employees.

Employer Branding provides prospective employees with information on the Culture, Values and Benefits of working for a particular organization. It is the Brand of your Organization.

A well executed Employer Branding program will differentiate the employer from the competition and enables the organization to become an Employer of Choice.

Employer Branding addresses the Employee Experience from pre-recruitment to post-employment. The challenge of Employee Branding is to go beyond promoting the organization as a highly desirable place to work and follow through with ensuring that all facets of the work experience support and strengthen the Employer Branding.

An effective Employer Branding enables the organization to focus on their Employee Value Proposition in their recruitment campaigns.

FSR Human Capital Consulting will partner with you to evaluate your Culture, Mission and Goals to create a realistic and measurable Employer Branding program to enable you to attract, retain and develop the best talent to meet your strategic objectives.

Executive Coaching

The management of today's corporations is faced with a myriad of challenges with global expansion and competition, increasing customer demands and dealing with cultural complexities. To face these challenges managers must transform themselves into Global Leaders.

FSR Human Capital Consulting will work with both your High Potential leaders and assist those who need to bridge performance gaps. We will partner with you to assess and diagnose the competencies of the individual to be coached and create a Coaching Contract with them to achieve measurable performance goals.

Focus Groups

A Focus Group involves encouraging an invited group of participants to share their thoughts, feelings, attitudes and ideas on certain subject.

Gaining direct feedback from your workforce provides an organization with the insight it needs to fine-tune its human capital development projects and clarifies opinions received in other initiatives such as Employee Surveys and Town Hall meetings.

FSR Human Capital Consulting will provide you with facilitation services to conduct a Focus Group in a confidential and natural setting. The results of the facilitated Focus Group sessions will then be consolidated and provided to your management for your action.

Green HR

As the awareness of environmental issues grows, organizations are under increasing pressure to be environmentally and socially responsible. Environmental pressures and increasing stakeholder demand is making it crucial for organizations to develop and implement a sustainable Green strategy.

"Going Green" is critical to building brand value, employee engagement and the company’s bottom line in the future. Organizations with green initiatives also improve the Employer Brand with increased employee recruitment and retention and improved motivation and performance and present a positive presence in the market place.

The need to develop an environmentally sensitive organization is increasingly becoming important in the success of an organization.

FSR Human Capital Consulting will work with your organization to provide key insights and implement green initiatives that are relevant throughout the organization.

Human Resources Audit

The purpose of the HR Audit is to identify the strengths and weaknesses in the HR functions and address issues needing resolution.

The HR Audit looks at each function and asks the question “are we actually doing what we say we are doing”. This can then be compared to HR Global Best Practices and a plan of action put in place to elevate the HR department to a level where it can better meet the organization’s strategic and visionary needs.

FSR Human Capital Consulting can help your organization improve its HR productivity through a comprehensive HR Audit that includes a course of action for improvement.

KPI Management

Key Performance Indicators enable an organization to define and measure progress toward its strategic goals. Key Performance Indicators are quantifiable measurements that reflect the Critical Success Factors of an organization.

For a Key Performance Indicator to be of any value, they should be accurately defined, measured and cascaded throughout the workforce.

FSR Human Capital Consulting will work with you to define and implement Key Performance Indicators that reflect your organization's long-term goals and provide measurement of your performance.

Mentoring

In today's challenging business climate, the best organizations are going beyond the rhetoric of "people are the most important asset".

They seek to implement people practices and systems that deliver the most cost effective and efficient performance improvement while achieving long-term retention. Coaching and Mentoring systems are proving to be one of the most strategic means of accomplishing these objectives.

Our HR Consulting Professionals will work with you to design, deliver and implement a customized Mentor/Mentee Programme to reflect the culture and objectives of your organization.

Mergers & Acquisitions

One of the greatest challenges an organization will face is a Merger or Acquisition. To ensure the successful integration of two companies, great effort must be paid to the planning of the organizational design, structure of the work, integration of the systems and culture and the management of the people.

In addition to this, the communication process, compensation, benefit and MIS conversions must be handled flawlessly by management to ensure minimal disruption to the productivity of the organization.

FSR Human Capital Consulting has many years of Merger & Acquisition experience and can provide solutions for your Company to navigate through the challenges it will face.

Outplacement

Our Outplacement and Career Transition Service is custom designed to provide your departing staff with the tools they need to make a successful career change.

Our program is geared towards assisting the employee to understand and accept the changes occurring in their life as well as plan and execute an effective career move.

Our Outplacement Service includes:

• Career Transition Training / Workshops
• Career Analysis & Assessment
• Resume / CV Development and Review
• Employment Marketing Campaigns
• Interviewing skills and preparation
• Analysis of progress and evaluation of job offers
• Ensuring a smooth transition to a new job
• Career Centre facilities

We provide customized Group and Individual Outplacement programs for all levels of staff. We can also implement a full Career Centre at your site or at our facilities.

FSR Human Capital Consulting has many years of Outplacement experience and will partner with your organization to ensure a smooth transition process.

Organisational Development

FSR Human Capital Consulting offers full scale Organisational Development services to companies seeking to increase the long term health and performance of their organization while providing higher job satisfaction for their employees.

Together with your management, our HR Consulting Professionals will help you to diagnose the most important priorities to improve your organisational effectiveness and we will guide your organization through the necessary change. We use tools such as Appreciative Inquiry to fully involve your employees in the process to “Discover”, “Dream”, “Design” and create your future “Destiny”.

Our Consultants have many years of experience deploying Organisational Development initiatives and will be happy to assist you in designing a solution that reflects your strategic needs.

Performance Management

FSR Human Capital Consulting will work with you to identify and develop the appropriate Performance Management and measurement system that will unite the Company's Vision, Mission, Values and Strategic plan with the employee's abilities and career aspirations.

Our consultants will work with your management to identify your Corporate KPI’s and help you to create a fair, objective and transparent Performance Management tool to optimize your organizational effectiveness through measurement of KPI’s and key Competencies of the individual’s job role.

Our design will link and support your organization’s methodologies, HR programs and automated systems to ensure maximum efficiency and effectiveness while growing the competency level and overall performance of the individual and the company as a whole.

Policies & Procedures

To ensure the fair and consistent treatment of your employee base, it is necessary for all organizations to have up-to-date and easy to administer policies and procedures relating to operational matters.

Having a well written policies and procedures manual provides management with a key tool to manage the employee base. Process flows are defined and systems are clearly spelled out for matters such as Performance Management, Grievance Handling and Salary Increases.

The value system of the organization can be easily identified through the nature and tone of documents. Individual and team responsibilities are well defined and expectations from the employee base are consistently addressed.

FSR Human Capital Consulting will partner with you to identify, define and write policies and procedures that reflect the requirements of your business model as well as incorporate the values of your organization.

We have as well created a generic Policies & Procedures Handbook that is fully compliant with GCC laws that you may purchase. This will save your organization both time and money and can be further customized to reflect your Company's culture and rules. Our Consultants will be happy to work with you to customize the Handbook, should you desire.

Strategic HR Planning

A Strategic HR Plan is essential to align an organization’s resources to its Mission, Vision, Values and strategies.

The Strategic HR Plan will detail the role that Human Resources will play in supporting the goals and strategies of the organization. It will ensure that all aspects of Human Resources are focused towards obtaining the success of the Corporation's Long-Term Strategy, Critical Success Factors and Key Performance Indicators.

A Strategic HR Plan is also necessary to meet the expectations and requirements of corporate governance, transparency, work ethics, corporate values and profitability through the definition of the various functions, processes and procedures needed to execute the strategy.

Strategic HR Planning is necessary to provide the organization with a Workforce Plan of the Human Capital that will be required for the future to execute its strategic goals. It ensures that the Right People are in the Right Place and at the Right Time.

FSR Human Capital Consulting will partner with you to prepare your organization for tomorrow by establishing and implementing transformational HR strategies that will maximize your organizational effectiveness.

Succession Management

Strategic Succession Management of the Human Resources of an organization requires management to identify risk. Succession Management deals with those risks to ensure the continual operation of your business, to develop and retain talent and to plan for tomorrow.

Our Consultants will work with your management to identify your Key Positions and identify and assess your internal talent based on their performance and potential. We will provide you with strategies for Organizational Development for your Succession Pool and give you insight into the metrics you will need to measure to ensure the success of your program.

FSR Human Capital Consulting will provide solutions for your organization to identify the risks and implement a proven Succession Management Program geared towards retaining and developing your employee base to ensure your Company's competitive future.

Talent Management

Talent Management enables your organization to drive its business success and meet its Vision, Mission and Strategy by attracting, engaging, developing and retaining employees.

FSR Human Capital Consulting Methodology

Our Talent Management Methodology addresses the following aspects of Human Capital Management:

• Workforce Planning
• Recruitment
• Key Performance Indicators
• Performance Management System
• Succession Planning
• Performance Gap Analysis
• Training & Development Design
• Training & Development Delivery
• Metrics / Analytics
• Compensation & Benefits
• Transitioning Talent

We work closely with our clients to develop a Talent Management Architecture to identify their specific needs and to develop solutions with a measurable outcome.

Our flexible and scalable approach allows us to provide our clients with a customized solution that incorporates the unique requirements and challenges of each organization.

Training Need Analysis

Maximize the Return on Investment of your training dollars and focus your training programs towards achievement of your business plan by conducting a Training Needs Analysis for your organization.

FSR Human Capital Consulting can help you determine your training needs by tying together your Business Strategy with an Organizational and Training Needs Analysis.

Our HR Consultants will work with your Competency Model and structure your Training Needs into a consolidated Training Master Plan for your execution.